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TERMS AND CONDITIONS

TERMS & CONDITIONS

By entering and using our website www.vannae com.au and/or purchasing our products you acknowledge and are bound to the following terms and conditions without modification.

If you do not wish to be bound by the terms laid out by VANNAE, you should not use/purchase from our website. Please contact us at eboutique@vannae.com.au should you have any queries.

Vannae has the right to amend these terms at any time.

Intellectual Property

All content, images and products are under the sole ownership of VANNAE and are subject to copyright law.

We reserve the right to have this content removed should we see it used inappropriately or illegally by another person/business/association.

Orders

By placing an order for any product on www.vannae.com.au the customer is offering to purchase the goods and is subject to these terms.

Each order the customer places will be a separate and binding agreement between the customer and VANNAE with respect to the supply of the goods in accordance with these terms.

All orders are subject to availability of the goods and confirmation of the order price.

International orders may be subject to import taxes, duties and customs charges upon arrival in your country. These charges are the responsibility of the recipient to pay.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and are intended as an estimate only and are subject to any delays resulting from postal delays for which VANNAE will not be responsible.

Having a preorder item amongst other items in your order will hold back your delivery time. Pre-order dates are estimates only and may take between 1-5 weeks to be delivered, please contact us for accurate times.

the customer acknowledges that all orders through the website are with respect to goods intended for personal and domestic use only.

You must be over the age of 18 years to place an order through the website. If you are under 18 years of age, you may only use this website with the consent and involvement of a parent or guardian.

VANNAE reserves the right to accept or reject an order for any reason at any time.

When placing an order the customer undertakes that all details that are provided to VANNAE are true and accurate, that the customer is an authorised user of the credit or debit card used to place the order and that there are sufficient funds to cover the cost of the goods. 

The goods will be delivered to the provided address, so it is the customer's duty to ensure that this information is accurate, as VANNAE will hold no liability for the incorrect supply of order details.

Price

The price is non-inclusive of delivery fee unless otherwise stated.

Unless otherwise stated, all prices quoted are in Australian dollars and where applicable are exclusive of goods and services tax (‘gst’). Any fees and charges (e.g. delivery fees) imposed by these terms also exclude gst where applicable.

VANNAE reserves the right to change or alter the prices of goods on the website without notice to the customer, unless the customer has submitted an order at a stipulated price, in which case there will be no change or alteration in pricing.

In paying or attempting to pay for the goods, the customer agrees that the customer has not engaged in any fraudulent conduct or contravened any law.

VANNAE will issue the customer with a tax invoice once payment in respect of the order has been processed.

Faulty goods

Should you discover your have received a faulty product you must act on this within 14 days, by either notifying us by email at eboutique@vannae.com.au or returning the goods via post with a returns slip.

Upon the receipt of the goods we will replace the item (if available), provide a refund, exchange or credit note, or repair the goods.

Return and Exchange

Australian customers- we accept exchanges on full priced items within 7 days receipt of the delivery, this excludes sale items.

International customers must notify VANNAE that they are returning item within 14 days of receipt. The item must be received back within 21 days of the day the item was received, not date of purchased. This excludes sale items.

Goods must be returned via post at the customer's expense.

The customer will not be refunded for the original postage cost unless the garment was faulty.

Upon the receipt of the goods the customer will be issued with a exchange or credit note.

Items must be unworn, undamaged and be in the exact condition they were received in, with tags still attached. We reserve the right to reject a refund should we deem the garment to breach these conditions.

Returns will be processed within 3 days receipt of the goods. 

These terms contained herein shall be governed by the laws of Victoria, Australia and the customer submits to the exclusive jurisdiction of the courts of Victoria to hear disputes arising under or in connection with these terms and courts entitled to hear appeals from those courts.